At Ajanta Agarbatti, customer satisfaction is our highest priority. If for any reason you are not completely satisfied with your purchase, you may request a return within 3 days of receiving your order.

Return & Exchange Policy

Please note the following conditions:

  • Claims for missing or damaged items must be reported within 2 business days of delivery.

  • Returned products must be unused, in original packaging, and in the same condition as received.

  • You may choose to exchange the item(s) or receive a refund for the product value (excluding shipping charges).

  • Refunds will be processed using the same payment method used at the time of purchase. For payments made via credit card or other online payment gateways, the amount will be credited once we receive and inspect the returned product.

How to Return or Exchange an Item

  1. Email us at contact@ajantaagarbatti.com before dispatching your return request.

  2. Send the product through a reliable courier service or Speed Post with a tracking number.

  3. Pack the item securely (preferably with bubble wrap) to prevent damage during transit.

Please Note:

  • Return shipping costs must be borne by the customer.

  • Ajanta Agarbatti is not responsible for items lost or damaged during return transit.

Security Policy

Your online security is extremely important to us. We encourage you to stay vigilant when sharing personal or payment information online.

Before signing in or submitting sensitive information, please ensure that the website URL belongs to Ajanta Agarbatti’s official domain.

When entering payment details:

  • Make sure the web address begins with “https://” (not “http://”).

  • Look for the lock icon in your browser’s address bar, indicating a secure connection.

If you receive any suspicious email claiming to be from Ajanta Agarbatti, do not click on any links or share personal information. Kindly forward such emails to contact@ajantaagarbatti.com immediately.

Ajanta Agarbatti will not be liable for any direct, indirect, or consequential damages arising from the use of this website.

Clarifications

If you notice any inaccuracies or errors on our website or product listings, please inform us at contact@ajantaagarbatti.com.

For any clarification regarding our policies, feel free to reach out via email — our team will be happy to assist you.